Refund policy
RETURNS & EXCHANGES
At Pine Cashmere, we want you to love every purchase. If something isn't quite right, we're happy to assist with eligible returns and exchanges.
Full-Price Merchandise
Full-price merchandise may be returned for a refund within 30 days of delivery.
Items must be unworn, unwashed, unused, and in their original condition, with all original tags attached.
Sale Merchandise
Sale merchandise is eligible for exchange or store credit only. Requests must be initiated within 14 days of delivery.
Sale items are not eligible for refunds to the original payment method.
Final Sale Merchandise
Items clearly marked Final Sale are not eligible for returns, exchanges, or store credit, except where required by applicable law.
Gift cards are non-refundable except where required by law.
Return Shipping
For customer-initiated returns using a Pine Cashmere prepaid return label, a $9.95 return-shipping fee will be deducted from eligible refunds or store credits.
We offer one complimentary size exchange for eligible merchandise, subject to availability.
If you receive an incorrect or defective item, please contact us. Pine Cashmere will arrange an appropriate resolution without charging return shipping.
How to Request a Return
Email info@pinecashmere.com with your order number and the item you wish to return or exchange.
Our customer care team will review your request and provide return authorization and shipping instructions when applicable.
Please securely package your merchandise, preferably using its original packaging, and include any required return documentation.
Unauthorized returns may be refused.
Refund Processing
Once your return has been received and inspected, eligible refunds will be processed within 10–14 business days, subject to applicable law.
Refunds are issued to the original payment method. Your financial institution may require additional time to post the credit.
Holiday Gift Exchanges
For eligible purchases made between November 15 and December 24, 2026, gift recipients may request an exchange or store credit through January 10, 2027.
This holiday extension does not extend eligibility for refunds to the original payment method.
Final Sale items remain excluded. All merchandise must meet our standard return-condition requirements.
Order Changes & Cancellations
If you need to modify or cancel your order, please email info@pinecashmere.com as soon as possible.
We will make every effort to accommodate your request. However, changes and cancellations cannot be guaranteed once an order has been placed.
Product Quality
We take pride in the quality and craftsmanship of Pine Cashmere garments.
If you believe your item has a manufacturing defect, please contact us with your order information and photographs of the concern.
Normal wear and tear, friction-related pilling, improper care, and accidental damage are not considered manufacturing defects.
Your rights under applicable consumer-protection laws remain unaffected.
Contact Us
For questions about returns, exchanges, or an existing order, please contact:
Customer care inquiries are handled Monday through Friday.
This policy applies to purchases made on or after November 4, 2026. Earlier purchases remain subject to the terms applicable at the time of purchase.
PINE CASHMERE — TIMELESS BY DESIGN.